Billing & Payment

The Fördermittelkompass offers flexible subscription plans tailored to the needs of organizations of all sizes. Here you’ll find everything about our pricing, payment processing, and subscription management.

Subscription Plans

Plan Overview

We offer different plans for organizations of various sizes. A detailed overview of all available plans, features, and prices can be found on our Plans page.

Nonprofit Discount

Fair prices for a good cause

Recognized nonprofit organizations automatically receive a 40-50% discount: Confirmation of status required!

Payment Processing

Secure Payments with Stripe

All payments are processed via Stripe—one of the world’s most secure payment providers:

Stripe Benefits

• PCI-DSS Level 1 Certified: Highest security standards
• No Card Data Storage: Reflecta does not store credit card data
• Fraud Protection: Automatic fraud detection
• EU Compliance: Fully GDPR-compliant

Accepted Payment Methods

• Credit Cards: Visa, Mastercard, American Express
• Debit Cards: All common German and EU cards
• SEPA Direct Debit: Direct bank debit (in selected countries)
• Online Banking: Integration with European banks

Checkout Process

Simple and secure in just a few steps

1. Choose Plan: Select the appropriate subscription plan
2. Organization Details: Confirm billing address
3. Stripe Checkout: Redirect to secure Stripe page
4. Payment Details: Enter payment information
5. Confirmation: Immediate activation of the subscription

Stripe Checkout Features

• Coupon Codes: Can be entered during checkout
• Automatic Taxes: Correct VAT calculation by country
• Mobile Optimization: Fully responsive for all devices
• Multi-language: Checkout in your preferred language

Invoicing

Automatic Invoice Generation

All invoices are generated and provided automatically:

Invoice Details

• Monthly Billing: Billed on the same date each month
• Detailed Breakdown: Clear display of all items
• VAT Statement: Correct tax calculation according to EU law
• Download: PDF invoices available at any time

Invoice History

• Complete Overview: All invoices in chronological order
• Download Function: Download individual or all invoices
• Search Function: Quickly find specific invoices
• Export: Data export for accounting software

Manage Billing Address

• Organization Data: Automatic use of account data
• Separate Billing Address: Optionally use a different address for invoices
• Changes: Updates take effect from the next invoice
• Tax Data: VAT ID and other tax information

Subscription Management

Your Subscription Dashboard

Full control over your subscription:

Current Subscription

• Plan Details: Overview of included features and limits
• Usage Statistics: Current usage vs. available limits
• Next Billing: Date and amount of the next payment
• Payment Method: Stored card or bank account

Plan Changes

• Upgrade: Switch to a higher plan at any time
• Downgrade: At the end of the current billing period
• Immediate Effect: Upgrades are activated immediately
• Prorated Billing: Fair calculation for plan changes

Trial Period

7 days free trial

All plans include a free trial period:

Trial Features

• Full Access: All premium features without restrictions
• Automatic Reminder: Notification before the trial ends

After the Trial

• With Payment Method: Seamless continuation of the chosen plan
• Without Payment Method: Your account will be paused
• Data Retention: Data remains available and accessible after upgrading

Cancellation and Pause

Flexible Cancellation Options

You retain full control over your subscription:

Cancellation

• Possible Anytime: No minimum term or notice periods
• End of Term: Cancellation takes effect at the end of the current period
• Data Protection: All data remains available during the remaining term
• Simple Process: Cancel with a few clicks in the dashboard

Account Pause

• Temporary Deactivation: Temporarily pause your account
• Data Retention: All data remains fully secured
• Reactivation: Can be reactivated at any time
• No Costs: No fees during the pause

Downgrade Options

• Reduce Plan: Switch to a smaller plan
• Limit Adjustment: Automatic adjustment to new plan limits
• Data Retention: Existing data remains (may be archived)
• Upgrade Possible: Switch back to a larger plan at any time

Usage Monitoring

Transparent Limit Tracking

Keep track of your usage:

Real-time Overview

• Current Usage: Live display of current resource usage
• Remaining Capacity: See how much you can still use
• Percentage Display: Visual representation of limit usage
• Limit Warning: Notification when limits are reached

Usage History

• Monthly Trends: Usage development over time
• Category Breakdown: Usage by users, projects, applications
• Optimization Suggestions: Recommendations for optimal plan usage

Limit Management

• Automatic Blocking: Exceeding limits is prevented
• Upgrade Recommendation: System suggests suitable plan
• Temporary Increase: Short-term limit extension on request

Payment Issues

Common Payment Issues and Solutions

Card Issue

Problem: Payment was declined - Solutions: Check card details, ensure sufficient funds, contact your bank - Alternative: Add another payment method - Support: Our team will help resolve the issue

Failed Payment

Problem: Automatic payment could not be processed - Retry: Automatic retries in the following days - Notification: Email notification about failed payment - Solution: Update payment method or contact support

Account Suspension

Problem: Account restricted due to payment issues - Data Protection: All data remains safe and accessible - Reactivation: Immediate unlocking after payment is received - Goodwill: Understanding solutions for temporary issues

Support for Payment Issues

Quick help with billing questions

If you have questions about billing or payment issues, open a new support ticket in the Helpcenter. Our billing team will respond within 24 hours and work with you to find a solution.

Refunds

Refund Policy

Fair treatment for justified concerns:

Technical Issues

• Service Outage: Refunds for prolonged outages
• Incorrect Billing: Immediate correction and refund
• Dissatisfaction: Fair solution for justified complaints

Cancellation

• Prorated Refund: Possible in justified cases
• Trial Period: No charges if canceled before the end of the trial
• Upgrade Error: Correction for accidental plan changes

Refund Process

1. Contact: Open a support ticket for your refund request
2. Review: Our team reviews the refund request
3. Processing: Refund is processed via the original payment method
4. Timeframe: Refund within 5-10 business days

Tax Aspects

VAT Handling

Correct tax processing according to EU law:

German Organizations

• 19% VAT: Standard rate for all services
• Reverse Charge: For certain B2B transactions
• VAT ID: Option to provide VAT identification number

EU Abroad

• Reverse Charge: With valid VAT ID
• Local VAT: According to country of origin principle
• Automatic Calculation: Stripe calculates correct taxes

Nonprofit Organizations

• Tax Exemption: Case-by-case review of tax exemption
• Verification: Relevant documents required
• Consultation: Support with tax questions

Partner Programs

Discounts for Partners

Special conditions for our partners:

Reflecta Partners

• Automatic Discount: Reduced prices for Reflecta partners
• Extended Features: Additional features possible
• Priority Support: Preferred handling of support requests

NGO Networks

• Volume Discounts: Additional discounts for larger organizations
• Bulk Licenses: Special prices for network members
• Custom Terms: Individual agreements possible

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💡 Billing Tip: Use the 7-day trial period to find the optimal plan for your organization. If you have questions about billing or payment issues, open a support ticket in the Helpcenter. We always find a fair and pragmatic solution.