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Login Details

Access Data

Managing your access data is a central security aspect of your Fördermittelkompass account. Here you will find all information on securely managing your personal login data and account settings.

Personal Profile Data

Basic Information

Your personal data is important for communication and account management:

  • First and Last Name: For personalized addressing
  • Email Address: Your main contact address and login identification
  • Phone Number: For important notifications (optional)
  • Profile Picture: For better recognition within the team (optional)

Change Email Address

The email address serves as your login identification:

  1. Enter new email: Enter your new email address
  2. Wait for confirmation: You will receive a confirmation email
  3. Confirm email: Click the link in the email
  4. Automatic activation: The new email address will be activated

⚠️ Important: Your old email address remains active until confirmation.

Password Security

Choosing a Secure Password

A strong password is essential for account security:

  • Minimum length: 8 characters or more
  • Character mix: Combination of uppercase and lowercase letters
  • Numbers and symbols: Use at least one number or symbol
  • Uniqueness: Use a unique password only for this account

Change Password

How to securely change your password:

  1. Enter old password: For identity verification
  2. Choose new password: Follow security guidelines
  3. Confirm password: Repeat the new password
  4. Save: Confirm the change

Forgot Password

If you forgot your password:

  1. Click "Forgot password": On the login page
  2. Enter email address: Your registered email address
  3. Check email: You will receive a reset link
  4. Set new password: Follow the instructions in the email
  5. Confirmation: You can log in with the new password

Language Settings

Interface Language

Choose your preferred language for the user interface:

  • German: Fully localized interface
  • English: Alternative language version

Effects of Language Setting

  • Navigation and menus: Displayed in the selected language
  • Email communication: Notifications in your language
  • Helpcenter articles: Corresponding language version is loaded

Account Security

Login Log

Monitor your account activities:

  • Recent logins: Date, time, and IP address
  • Device information: Browser and operating system
  • Suspicious activities: Automatic alerts for unusual logins

Security Tips

  • Regular password updates: Every 3-6 months
  • Secure networks: Avoid public Wi-Fi connections
  • Browser security: Keep your browser up to date
  • Phishing protection: Always check the URL before logging in

Account Deactivation

Temporary Deactivation

If you do not want to use your account temporarily:

  • Contact support: Request temporary deactivation
  • Data backup: All important data will be backed up
  • Reactivation: Possible at any time by contacting support

Delete Account

Complete deletion of your account:

  • Irrevocable: All data will be permanently deleted
  • Confirmation process: Multiple security checks
  • Data protection: GDPR-compliant deletion of all personal data

Common Issues

Login Issues

Problem: Cannot log in

  • Solution: Check email address and password
  • Alternative: Use the "Forgot password" function

Problem: Account locked

  • Reason: Multiple incorrect login attempts
  • Solution: Wait 15 minutes or contact support

Email Issues

Problem: No confirmation emails

  • Check spam folder: Emails may be marked as spam
  • Check email address: Make sure it was entered correctly
  • Contact support: If problems persist

Data Protection

Data Processing

  • Minimal necessary data: Only required information is stored
  • Encryption: All sensitive data is encrypted
  • Purpose limitation: Data is only used for specified purposes

Your Rights

  • Right of access: You can request access to your data at any time
  • Correction: Incorrect data can be corrected
  • Deletion: You can request deletion of your data
  • Portability: Export your data in common formats

💡 Security Tip: Use a unique, strong password for your Fördermittelkompass account and enable two-factor authentication. Regularly check your login activities and keep your contact details up to date to receive important security notifications.

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